SHIPPING POLICY

We're thrilled to let you know that ALL our products ship free of charge! We utilise Australia Post as our primary carrier, and all our products are registered and include tracking details.

These tracking details are emailed to you as soon as your item has been dispatched. You can then track it's progress at your leisure from the comfort of your PC or mobile device.

RETURNS POLICY

We believe in our products and want you to be happy so if for any reason you are unhappy with your PnP Golf purchase within 30 days of purchase, you can return them for a full refund.  Just follow these simple steps:

• Email info-global@pnpgolf.com within 30 days of the purchase of the product and request a refund under these terms and conditions. In the email, please include your name, phone number, a copy of the invoice (so that we can verify the date of purchase and what was purchased) and the reason you are returning the product/s.

• A PnP Golf Pty. Ltd. representative will contact you to confirm where the product/s must be returned to. Please note international orders (i.e. any order placed outside of Australia) are required to pay the return postage fee.

• The product/s must be returned to PnP Golf Pty. Ltd. within 14 days of the PnP Golf Pty. Ltd. representative contacting you to confirm the delivery address. The product and all its components must be returned in a good and reasonable condition. Whilst it is ideal if a product can be returned in its original packaging, PnP Golf Pty. Ltd. only request that the product be returned in a package that provides adequate protection to prevent damage in transport.

• If you decide to return the product all extras (including weights and accessories) received also need to be returned to PnP Golf Pty. Ltd., as part of the 30 day money back guarantee.

• Once PnP Golf Pty. Ltd. has received the products, we will issue you with a refund of the purchase price and the initial cost of delivery (this excludes the return postage costs).  We will email you with a confirmation when this has occurred.

It is your responsibility to deliver the product safely to PnP Golf Pty. Ltd. PnP Golf Pty. Ltd. takes no responsibility for products lost in transit.

Two year warranty for faulty or defective goods

• The Australian Competition and Consumer Act 2010 (Cth) includes Consumer Law Guarantees which apply to each product which cannot be excluded, restricted or modified. In addition to these Guarantees, Point PnP Golf Pty. Ltd. provides a two year warranty on all PnP Golf Pty. Ltd. products purchased from either PnP Golf Pty. Ltd. or an authorised PnP Golf Pty. Ltd. retailer.

• Within two years of purchasing the product, we will, without any charge to you, repair or replace any product (or part of the product) that doesn’t match the sample, description or demonstration model on the website, is not of acceptable quality or is defective, provided that you follow these simple steps:
  • Email info-global@pnpgolf.com within two years of the purchase of the product and include your name, phone number, a copy of the invoice (so that we can verify the date of purchase) and your concern with the product.
  • A PnP Golf Pty. Ltd. representative will contact you to confirm where the product must be returned to.
  • The product must be returned to PnP Golf Pty. Ltd. within 14 days of the PnP Golf Pty. Ltd. representative contacting you to confirm the delivery address. The product and all its components must be returned in good condition. Whilst it is ideal if a product can be returned in its original packaging, PnP Golf Pty. Ltd. only request that the product be returned in a package that provides adequate protection to prevent damage in transport.
  • Once PnP Golf Pty. Ltd. has received the product, we will notify you by email how long we estimate it will take to provide you with a replacement or repaired product.
  • The cost of delivering the replacement or repaired product to you will be at our cost.

• At our discretion, we may replace the product with a new or refurbished product.

• PnP Golf Pty. Ltd.’s warranty does not extend to any damaged caused by you or a third party to the product and excludes cosmetic blemishes and normal wear and tear.